Our Reviews

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I was in fir an oil change and tire rotation. Service advisor stated a recall on our airbag system. No problem. We can do it all. 2 hours after we dropped it off, received the text it was done. Picked up the vehicle at 220pm...before we exited the parking lot, Service Airba light comes on. Go find our advisor, he informs us all the tech are gone home. We will have to bring it back on Monday....my question to him, " Is it safe to drive?" Yes sir it is was his reply. Wife takes the vehicle back on Monday a.m....waits 2 hours to find out the tech had broken something during the recall work. Service advisor orders part, due in on Wednesday...Service advisor off on Wednesday.. sets appointment for 8:00 am on Thursday...then the vehicle is repaired and it's working so far. 1st time at your dealership was not a very good experience....4 hours of wasted time and 2 trips from Trinity to your dealership didn't make us very happy. Juan Soto was extremely professional and courteous...he was trying to fix something that was not his fire to put out. Completely satisfied with all he did for us.

phillip was great , professional

I called for a service appointment and got one for the same day. The service was performed as expected and quickly.

The work requested was done as expected and in a good time frame. Easy to get an appointment we wanted. Staff is great, dealership is clean and safe.

Good customer service

Everyone I interacted with were helpful and very friendly. They also demonstrated knowledge in their field and worked with me to get a good deal.

from sales, management to finance it was an excellent experience and will deal with again. Need to do some work with the detail shop, it was not up to what i would expect.

Justin & Chudi are the dynamic duo that I thoroughly enjoyed working with. I have worked with Justin before at other dealerships, but I have to say that Vann York GM went above and beyond. The entire team was patient, accommodating, genuinely nice and made the entire buying process a breeze. Compared to other dealerships this experience was a breath of fresh air!!!!

Great experience from the service team!

Everyone in the building from the moment we were getting out of the car after pulling into the parking lot were very friendly and welcoming. Any employee you passed made a point to say hello and acknowledge you. My salesperson Tanner Owens did an amazing job and was very knowledgeable about the vehicle I was purchasing. He was patient and answered any questions I had. I have purchased 2 vehicles at this location over the years and both have been overall positive experiences.

It was awesome I was able to find the car I wanted

The dealership provided an excellent experience with outstanding customer service, no pressure, and competitive pricing.

I went in for an oil change and they tried to convince me to do additional work totaling over $1600 that was unnecessary.

Although my deal was initiated via online, Tanner called to finish the process of the deal. Tanner was very helpful and willing to help. He answered all of the questions I had and made it an easy process. I am an hour away from the dealership so getting there immediately wasn’t an option for me. However, Tanner assured me we would get everything worked out and we did just that. I’m excited about new car since it is exactly the one I wanted. Thanks for making this a smooth process!

Helped me understand my new truck

Great experience

Went in for an oil change. Carolyn was great per usual!

Everyone was very welcoming. My husband and I are not the most tech savvy, and Tanner and Larry were very patient!! I watched a couple of youtube videos about envision, so I had a good understanding of how to operate everything, but Tanner made sure that he went over anything I had questions about.

Excelente servicio

Great job

Diagnosed the issue fast and charged a fair price to complete the repair.

Tanner was awesome in helping me feel comfortable with what to do

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Great customer service! I was in the same day I made the appointment. Even though it was just a tire rotation and oil change, I was in an out in an hour.

I needed service unexpectedly, and they completed my work in one day on short notice. Thank you!

My vehicle was ready within the time specified.

9:00 appointment oil change took to long was not done till 10:30.i arrived at 8:45

Thorough and professional.

My rep was great and helped me figure out how to use my rewards to soften the financial obligation. Curtsey driver is awesome, always remembers your drop off locations.

My recall problem was handled in a timely and professional manner.

Keyon Smith was our salesman and he was excellent! He was very courteous answering our questions and concerns. When we arrived at the dealership, he and the staff at Vann York Chevrolet were hospitable, informative, and mindful of our time. I’ve purchased many new cars in the past, but this was by far the best experience. Thanks to all the staff at Vann York Chevrolet!

Fantastic experience, will return for future service.

Philip took care of me yesterday and was very helpful in explaining what needed to be done and how much it would cost. Everyone there was nice and the waiting area was clean.

Service was completed quickly, and the service representative was great.

Service writer Zoe was quick n informative on what needed to be done, repair was done in timely

Was very good with service except did not fill fluid for wipers.

The service was fast and reliable.

Came in for an oil change, also needed a tire rotatiion. Wouldn't of be able to afford the tire rotation had the lady that help me not informed me of the special on oil change and tire rotation. Great deal and I was able to get oil change and tire rotation. Thank you.

Always feel safe with services I receive. As a single woman who is not car knowledgeable you always explain what needs to be done.

Everyone at this dealership treated me well. They were accommodating to my needs, gave me a decent price, and stayed in touch with me after the sale.

My service was done quickly and I like the video that was sent to me!

Knowledgeable sales person helped us make a decision, but didn’t steer us and no pressure.

Second best car buying experience I’ve had in my lifetime. Great job Vann York

Just oil change I had apt in and out in onehour

professional services

Tyron was very informative and always returned my phone calls

Phillip was very nice and helpful. I loved the service I received and will return!

Friendly people, dealership clean, transaction was quick, all questions answered.

They were able to immediately provide me a service time, and when I arrived, they took my truck in and fixed the software update very quickly.

Good job thank you.

Very easy transaction. Will be back to buy from again.

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Very professional and fast and good service definitely be going back in the future

Great like usual. Carolyn’s sweet smile and personality always makes my day. Was taken care of in a timely manner.

The serviced department was great to work although I made a mistake as I thought; I had the service and to come to find out I do not have the service in contract . Service department tried to find it in the contract but it was not there and, after all the research we found that I had not purchase the service. Since we could not find anything in contract the service department gave me the service for free. Thank you, Vann York for making me feel as valued customer.

Staff in Service Dept are extremely helpful and courteous.

i have purchased all my vehicles from Vann York GMC Buick. My Service Advisor, Ms. Carolyn Thomas has demonstrated EXCELLENCE in getting my needs met for my vehicle. She is a valuable asset to Vann York!

I had an appointment to have the oil changed in my 2022 Corvette on Friday March 21 at 10:30 AM. I arrived a half hour EARLY at 10:00, and was told that job would be completed in 2 hours. I waited and checked on the status at 12 noon and was told the work on the car had still not started and was not given any future time as when I might expect the work to be started, let alone be completed. I was needless to say very upset about this lack of total lack of concern by Vann York Service Dept personnel . Andy Beeman, the Service Mgr. was nowhere to be seen! I left w/o getting the oil changed! This is not the first time Vann York Service Dept personnel have dropped the ball on me with my Corvette. I am seriously considering purchasing a 2025 Vette, and have already talked to Tyrone Rease about this but am having second thoughts about Vann York due to the Service Dept issues.

Phillip was patient. He listened to me and ended up helping me in a big financial way. I love this dealership. They will make things right.

The service was excellence the people was friendly and considerate and did a good job to my truck. Thanks, Johnnie Smith.

Always pleasant

My oil change and wheel alinement were done in a timely manner.

Rasy car buying experience

Chudi was courteous, helpful, and professional. He made the purchase of my new vehicle easy.

The service writer, Matt, was very knowledgeable and kept me informed on the progress of my repairs.

Very professional, your staff is super caring.

Everything went well. The salesman, Tyrone Rease did an excellent job!

No issues. The team was really nice

Always a great experience

Always a great experience. Fast and friendly service. They take the time to explain any issues or services needed.

Brian in parts was great. Helped me get my GMC accessories taken care of.

The staff at the dealership were all friendly and created a relaxed atmosphere with no pressure. I never felt pushed into making a decision I wasn’t comfortable with. Tyrone was patient and took the time to show me several vehicle options that caught my interest, making the experience enjoyable and stress-free, and giving me confidence in making the right decision.

Great place.

The majority of the experience was good. I felt like my sales person asked me questions but did not want an answer. He was not engaged in our interactions.

Honestly it was excellent, everyone was super friendly and informative and Chudi was very helpful and patient with us.

My Salesperson was Rod. Rod knew the product well and answered any questions I had. In addition, he was very pleasant to talk with. The process was very easy.

Very professional

Phillip was great! He was pleasant and efficient.

Great experience!

Good

Excellent customer service, pricing great for the service given.

it was very accurate and not to long of a wsit

every thing was good

Took a little longer than I thought it would but otherwise was good.

Great job and on time.

Had appointment at 9:45 didn’t leave until 11:30 for oil change & tire rotation was looking at tires & they didn’t even rotate them

Satisfactory, Oil Change & tire rotation went well!

There was a big mixup in the beginning , but they soon fixed the mixup and got my oil changed in a timely manner, with amazing customer service.

Tanner was quite knowledgeable about the Buick Envision. We love that he is not pushy or arrogant. He could slow down just a tad when flying through the screens to show you things, but he was good to work with. We paid cash but the finance guy did tell us about your 0.9% financing in case we were doing a HELOC or something. But we weren’t. Please do wipe the inside of the doors when delivering the car post wash- that area needed attention but otherwise was good.

It was goid

Great Experience

Excellent Work from start to finish! The customer service was the best in the business! They were understanding and patience with me as I try to learn information about my new Buick Encore! The service they performed on my Buick Encore was outstanding! I would highly recommend them!

Stripped my lug nuts Still waiting for new ones and a call they are in Promised 3:30 but then it was 4:30

Excellent!

Fast service and great customer service.

Very nice and very professional

Great

It was easy to get an appointment and the shuttle service was great.

Great as always, will return in the future. Thanks Phillip and Andy.

All went well. Our salesman did a great job along with everyone else involved in the process.

Quick and reliable service, friendly staff Recommendation: my previous dealership took photos of vehicle before and after for damage purposes and would also place seat, steering wheel, and floorboard covers to keep the inside of the vehicle clean from the grease and oil on the staff members hands and clothes.

Very professional service. Enjoyed Keyon Smith, allowed me to look without pressing me. He was very respectful and knowledgeable.

Brandon Mobley listened to everything I expressed as my wants and needs and got me exactly the car the I described. Very easy, very smooth process. Would highly recommend!

I had made an appointment online, which was great to be able to do that. However when I arrived for my appointment for a 5,000 mile check-up and a state inspection, I waited 2 hours and 15 minutes for them to complete the service. No came and told me they were running behind and no one apologized. The customer service was terrible! After an hour and a half I asked how much longer it would be, again, no one apologized or really seemed to care that I waited so long. Then when I went to pay they charged me for the 5,000 mile check-up which was supposed to be free. Again I had to wait 15 minutes for them to clear up that error.

There install was good and glad the guy at the desk told us the four mud flaps for the wheels came in so they could install those at the same time. Initially they could not locate our parts and told us they were not there and we almost left. Also there were dirty fingerprints in the drivers side door handle area. We cleaned it. Overall a 4/5

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Eric was very helpful, professional and courteous! He's a true gem.

Johnie did an exceptional job in meeting my needs and giving me space to figure out what I wanted. he was polte, professional and personal.

Great job as always

Great service from the entire team from the service writer to the tech who took time to call me and explain the problems found and took care of them. I would recommend this dealership to anyone buying or needing service.

Good service and good communication on status

My experience at the dealership was very good. Phillip is Excellent and the type of person you like to deal with. They made the repairs as expected I have no problem with this part of my visit. However I am frustrated with my new GMC Canyon it only has 12K miles and this is my fourth trip getting the same issued repaired. My front camera has failed twice, what scares me about this is both times it failed the truck slammed the brakes on and scared me to death!! Luckily both times there was nothing in front of or behind me. These two incidences have me very leary of this system I pray it doesn't do this on the interstate with me and cause an accident. These two incidents happened at around 40 mph and that was scary enough. Any info on this appreciated. I feel this is a benefiscal system when working properly but in my case I am scared of it now.

Everyone was great

As always, I was treated courteously and everything was done in a professional manner.

I had a great experience and felt taken care of during my purchase at Vann York. Lynn Mallow was great at making me feel valued and ensuring that I had everything I needed to make a purchase. The entire staff, including management was engaging and welcoming during my visit.

Great

Brandon Mobley was very professional and explained all of the truck features and financing. He is a great asset to your company.

Every time I go here I am treated so nice. everyone so friendly and respectful. This is a top notch dealership all the way through.I have been to 2 of their dealerships and always treated very well at them.

Everyone was very helpful and courteous. Ronald Hairston, our salesperson, was patient and worked to get us a great deal!

Good communication and good work.

The Experience was Great. No issues at all everyone was very professional and very helpful with everything wwe have asked for.

Great guys

Employees very helpful finding the vehicle I was looking for

Everyone is professional. Caroline is the best!

1) A previously free service now costs $370 and may break my HMI. (Updating my truck to have android auto) 2) Yall want ~$170 to replace two air filters? That's insane. 3) Oil change went alright and has fair pr

Thanks for the great service.

Matt was a pleasuee to work with

I came to have the rear power lift gate looked at because it was not working. I had done some research on my own prior. The service advisor was not knowledgeable. When he called me back and told me the shruts needed replacement I questioned that so then he checked with technician and came back and said well we could also replace the rear gate power lock as well. I was not confident in their diagnosis and felt they were trying to add charges. I took the car back and had a second opinion.

Quick in out for tire balancing after feeling vibration after my last tire rotation. The service tech came out and asked if I wanted them to take it on a diagnostic drive first and I agreed. They then did the balancing and it's a smooth ride again.

everything went well

My salesman David is awesome. He answered all my questions and was very straightforward & informative. I would definitely recommend buying from David.

Great

Overall a good experience

We went to a different dealership and were not happy so we returned to Vann York, where we previously purchased a car, and the experience was just as good as it was previously.

First of all, I had coupons for the oil change and for the front brakes. I received a call from the service advisor giving me an estimate which for the brakes was over $450, and the coupon was for $169. Was told that the coupon was for "a lesser kind of brake pads." I can't help but wonder if this was a "bait and switch" by the mechanics. Then I was told the $169 brakes were not in stock, would be in the next day. I DO NOT blame my service advisor, he was only relaying info to me from the mechanic.

Christian took my truck in to diagnose the issue without a service repair and found the issue and had it repaired and charged back to original dealer for me. Hassle free. it was a great pleasure working with him.

Tanner was so nice easy to work with on the phone

We know that service centers are busy…and expect to wait on service if we arrive without an appointment. That said, we made an appointment for an oil change and tire rotation for 9:00 this past Monday morning. I arrived just before 9 and didn’t get out of there until 11:30. The service writer did make it better by giving me a coupon so the service ended up being free of charge…but to spend the morning at the dealership for what I would consider to be routine service was not ideal…and if they have to give them all away because of their speed…it can’t be too profitable.

Rod and the entire staff were super helpful. Answered all our questions and made the car buying experience quick and easy.

Great

On the morning of June 23rd, I dropped off my vehicle around 8:00 AM for a scheduled 11:00 AM service appointment. By 4:45 PM, having received no updates, I called the service center to check on the status of my vehicle. The gentleman I spoke with informed me that the vehicle was just then being worked on. My concern lies with the lack of communication throughout the day. Aside from an initial text message at 8:15 AM confirming my vehicle was with the service center, I received no further updates. I do appreciate the gentleman’s apology when I arrived to pick up my vehicle, but this is now the second consecutive service visit where I’ve experienced this same issue. It’s frustrating, especially given the effort made to contact me for scheduling service—an effort that unfortunately did not extend to keeping me informed during the actual servicing of my vehicle. Ongoing communication is essential to a positive customer experience, and I sincerely hope steps will be taken to improve this aspect of your service process. Thank you for your attention to this matter.

Treated very well

Everyone was polite and courteous

Andy is always accommodating.

It was fast service and the customer service was outstanding!

Good experience, always easy to schedule an appointment, the service advisors are always pleasant.

Excellent customer service services

I wanted to ensure that my transmission wasn't slipping. We all drive the vehicle and felt a slip, but nothing technically was done to repair it.

Lynn and Joe were the best

Did great job installing running boards

The first person pointed out that we could use GM rewards to purchase mats for the backseat. He saves us a ton of money. Then called back to f/u and told us who to see when we arrived. They were great as well.

Erik was great in communicating the stages of service for our Enclave.

Everything went well!

Great customer service! Work done on time and at reasonable price.

Always the best

Awesome as usual

Quick turn around

Excellent

Andy and Eric were professional and knowledgeable regarding my vehicle. They resolved the problem with my buick envision.

Made appt a week ago. Arrived on appt date and time-1pm. Needed oil change and tire rotation. Was informed this would take about 1 1/2 hour. At 3:30 I asked if car service completed. Was told that no service had been done in car as they were short staffed. Wish I was told they were behind on service when I arrived at 1pm. Asked to speak with district manager. He offered to do the service for free. Finally my car was ready at 4:30. Think their best service managers left last year.

We purchased our vehicle “long distance” and Lynn at Vann York Chevrolet in North Carolina made the whole purchase/transport experience so easy. She helped us navigate all of the online documents that needed to be signed-which is a whole job in itself. We are so happy with the truck and our buying experience. We would definitely use this dealership again for purchase of a vehicle.

They serviced my car and got me out of the service department in record time and everything was done to my satisfaction. The guys on the two desk were polite and friendly. I hope they are there when I come back in.

They quoted a price to replace one tire that had a screw in it. When it came time to pay the price was $150 more. We went ahead and paid the price because we were in a hurry. We then went back to question them about it and they took the $150 back off. Really? They were definitely trying to pull the wool over our eyes and steal our hard earned money. I have purchased two brand new cars from this dealership and use them for service. If they are going to try to steal from me every time I take something up there I guess they are going to force me to go somewhere else.

Alway's treated well and treated as part of the family.

Did not have any issues

Replaced drivers outside mirror assembly because of an internal rattle. Andy and the crew were prompt with the appointment time and quick with the repair.

The Tech that fixed the heads up display loading new software for the car. Did it excellent job. After it was done, he did come out to make sure that my wife knew how to adjust the display. The service guy also did a very good job.

Everything went great this visit

Phillip was good to work with and communicated with me about the work being done.

Perfect

Phillip is always professional and easy to speak with. He cares about the customers and how well the team services.

I had a great experience with the intake tech. He was friendly and personable.

I scheduled the oil change and arrived on time. Eric processed me in and they took it back to the shop. Service was performed and in satisfactory time .I appreciate your commitment to quality service. Thanks again.

Service was fast and accurate. Christian was terrific!

Friendly staff, clean waiting are, customer inviting waiting area.

Everything went well. Just a small hiccup with how long it took. I was just in for a tire rotation but the person scheduling it didn't realize I needed to have a EV certified tech even just for a tire rotation. Not an issue for me as I was not pressed for time but if it had been someone else that could have been a different story.

Very nice people in the service department. Got my oil changed and tires rotated very quickly and texted me that it was ready. I will be back for any further service that I need.

Awesome as usual!

Lynn was fantastic to work with and made sure my needs were met, questions were answered, and that I left the dealership with the perfect vehicle.

It was a quick and to the point experience

Excellent service and communication

I just brought the car from the Vann York dealership, and it had a leakage problem. My second time coming to get it fixed, and hopefully the problem has been fixed. However, they did not detail the mold out my car. Upset that they didn’t detail the car like the last time to get rid of it. Have to figure out how to get the mold out which is an added expense.

Excellent, couldn't have been better

Christian was great! Thank You!!

Very fast

Great customer service.

Great service and oil change and tire rotation was completed in a timely manner.

All good !

I love the way of help

Bought a new car Monday from Vann York Chevrolet and had an outstanding experience! Chudi Okonkwo greeted me in the rain—despite me pulling in with a \$500 car—and treated me with complete respect from start to finish. He worked hard to make sure I was comfortable, and we quickly came to a fair deal. The sales manager and Larry Davis were also friendly and professional, explaining warranty options without any pressure. We paid cash, and the whole process was smooth and straightforward. Highly recommend Vann York Chevrolet in High Point!

Quick service

Friendly people

Everyone was professional which made my purchase a seamless process.

Gave Christian Invoices from Porter's Auto yhat transmission speed was going bad. The vehicle computer has to be reset to find the code. Check engine light came on reduce engine power. Did not fix the issue

Excellent service as always

I had to wait over an hour to get approval from the warranty that I bought from GM before they would fix the problem. It took over three hours.

Great experience, car was picked up from wife’s work and brought back after, very pleased and grateful

Excellent customer service

Brandon and the staff was very patient with us!

Rod Connor was absolutely awesome! My fiance and I had the best time with him, he treated us as if we had known each other for years. And I have had a couple of follow ups with him and is still great to work with. I have recommended him to several of my friends and I am now a proud loyal customer of Vann York. Thank you so much for the attention, not making us feel like a number and just having fun with this purchase. Rod, please don't leave anytime soon or at least until my next lease!!!!!

I had Dhruv as my sales agent. He was amazing. I started this process from my computer and had a brief conversation with Dhruv on the phone and he had the perfect truck waiting for me when I arrived. I live 30-35 minutes away so for Dhruv having taken the time to call and understand what I wanted and then being ready when I arrived meant a lot to me. Dhruv is a friendly and humble man whom I highly recommend and appreciate.

Great service and willingness to work with the customer is great

Very in formed about the progress of the service

I had no problem with my service experience however, when I piurchased my preowned vehicle, I purchased a $1,900 extended coverage policy. At the time of purchase I was told that everything was covered. Well, here we go, I had a problem with my vehicle and was told " that's not covered". It cost me $305 on top of the "everything is covered" policy. I asked for a copy of my policy so I will know what is covered and what is not. I was not provided with what I asked for and was told that was a GM product. I guess I will be contacting GM to ask for something that should have been provided at the time of sale. How do you think I feel after after paying for "everything is covered" and at the time of my first claim, I'm told "that's not covered". WOW!

I purchased a brand-new truck from your dealership for nearly $100,000. At only 7–8k miles, it developed a persistent brake squeaking issue that your service department has been unable to resolve. Yesterday, I picked the truck up after leaving it with you for two weeks. This was the second time I’ve had to drop it off, yet there is still no clear plan, no timeline, and no guidance from GM on next steps. To make matters worse, during the first visit your service team chose to grind down half of the brake pads. That decision unnecessarily shortened the life of brand-new parts instead of doing the proper repair — replacing them. On a vehicle of this cost and quality, this is unacceptable. At a minimum, new brake pads should have been installed. I run a service business myself, so I understand that challenges arise and parts need replacement from time to time. But what I’ve experienced here represents a complete service failure, with no accountability or resolution offered. This issue must be corrected immediately with new brake pads installed and a proper long-term fix identified. Please escalate this matter and confirm what specific actions will be taken to resolve it.

Very polite and helpful. I did have an issue with something not being done right on the tire alignment but Kenny told me to come back and they would look at it. They fixed the problem and I have had no other problems.

In and out quick

Phillip was awesome, great care and concern for customers. Took care of my vehicle like it was his own. All issues were resolved by the entire staff! Great Job !!

Overall experience was very satisfying.

On Friday 8/15, we went to Vann York GMC to test drive two vehicles. The sales associate, Lynn Mallow, misrepresented available inventory. She attempted to steer us to a preowned vehicle by claiming they had no new stock. She only stopped when my son advised her he had reviewed the online listings and already walked the lot to confirm they were there. She misrepresented features that were not on the VIN I purchased. She misrepresented a $1495 dealer package's cost breakdown, which was in actuality just the destination charge of $1395 plus $100 for advertised as free services and the floor liners. She refused to honor the advertised price, incorrectly stating first that it was a different VIN, and failing that attempt, then that the dealer had added extra features. She inflated the trade-in value of my vehicle after we insisted on the advertised price. We assume she did this to retain more commission from the resulting higher sales price before trade-in. She then told us my vehicle better be in "mint" condition. She misrepresented my credit score during disclosure, stating it was 714, and that it was low, to excuse unfavorable loan terms. The actual score was 814, confirmed by Experian. She delayed the sale by over 5 hours, so that we would have to bring the trade-in the next day. The following day, she had called in without making arrangements for our appointment with other staff. We stood in the middle of the showroom for nearly an hour without assistance after asking for help. My email had been keyed incorrectly during the sale, resulting in all documents being sent to the wrong email. Fortunately the email address was unclaimed. The sales staff wanted us to just leave our keys and title to the trade-in on the corner of an unattended desk and leave. My son then requested the general manager, Joseph English. He was very professional, and went out to assess the trade-in personally, and provided handwritten confirmation of receipt. This ended up being necessary, as my husband was named first on the title, and Mr. English made arrangements for him to sign the title at his rest home over an hour away. The following Monday, Lynn called to apologize for her absence, but when my son mentioned the additional concerns, she became irritated and hung up on him. My son called the dealership, and Mr. English assured us he would handle this. Lynn called again on Wednesday as if nothing had happened. My son advised her that we had asked Joseph for no further contact from her, and she again hung up on him. Two weeks later, she had not contacted our insurance office as promised during the sale. My husband went in person to find she had not notified the agent of our purchase at all.

Brandon and the rest of the team were amazing! I felt like everyone had my best interest in mind and was not just trying to make a sale. Professional and very courteous, great experience!!

The experience I had at this dealership was exceptional. Johnie was so great and thoughtful! We truly appreciate him and the professionalism he showed. We've been to other dealerships but this one was the best by far. Thank you guys so much!

The level of service was second to none as I will make certain to come back to this dealership for all my car service needs and potential car purchase(s.)

Great communication from everyone

Pleasant experience. Waited on in timely manner. Philip explained everything that needed to be done and the cost. He arranged transportation home and back for pickup.

Little pricey

Everything was good except one thing my filters were not replaced. I had requested that they be replaced if needed. The form was marked filters need to be replaced so I don’t know why they were not. But it’s not a big deal I can get replaced next time. Must have been a oversight.

Great customer service and quality repairs

David was great to deal with. Located the truck i was wanting

My experience was awesome. The team there was great.

David was great. Everything was short and sweet. Thank you so much.

Always a pleasure!

Went it to buy a truck and worked with Joe and Brandon. Brandon knew his product quit well and got me into the truck that fit my needs and wants. Credit was a breeze and down the road i went with my new truck.

Came in with no appointment for inspection at 4:45. Wasn't sure if they would be able to work me in. Advisor was very nice and got me in and out quickly. Great Customer Service!

Excellent Customer Service! They listen to you and actually follow through with what they promise with a quick turn around time with awesome work!

Kenny was great!! He was able to get my truck in and out affectionately with great service work and customer service!!

They worked me in and did a good job

Great staff and service

This is my second time at Van York in less than a month and the sales staff took very good care of me. Friendly, Patient, very informative, attentive. Lynn even sat in my car with me and reviewed how to operate all the features of the 15’ screen. I had a change of heart and was coming out of a new car and Larry worked with me and was able to get me a great deal considering that!!

Christian was amazing and I felt like he really heard me and did his best to address my concerns. Shuttle drivers were also very polite and professional

Due to staffing shortage, my appointment for oil change and tire rotation took over 2 hrs. Since I was waiting, it would have been nice if someone had told me they were running behind when I checked in rather than waiting until later.

1 hour 45 minutes for oil change and tire rotation when you have an appointment is too long!

Trouble free smooth experience

The car had an appointment on Sat. arrived for appointment and was told they couldn’t get to it. I would need to bring it back. Brought it back. Told they would get to it that day instead they pulled that tech and put on another job while my car sat. I wasn’t contacted about what was wrong with my car. I had to call to get the updates When the car was returned it was had scratches on the dash.

Fantastic experience from meeting to end.

I have used another Buick dealership for years and my service person retired. I live in Greensboro and wanted my service to be closer to home. I have 2 friends that have their auto's serviced a Van York and were pleased. I got an appointment for the next day and was satisfied with the service.

no problems at all, Phillip Richardson kept me informed on everything going on. A pleasure to work with.

Phillip was very understanding of the off and on problem I was having. He and the technician were very helpful in answering my questions and resolving the problem.

Very personable

repair completed in timely manner

Everyone was friendly and professional

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I bought a new car that was out of alignment. That should have been caught in your inspection and fixed. You charged me $150 to fix your mistake. I won’t be back

Nice job, service was friendly and honest

Truck was repaired in a timely manor.

Christian has excellent customer service skills. He listens to your concerns and helps to find a solution.

Joe was very helpful in finding me a truck to fit my needs and price range. He was very responsive in answering all my questions and made the truck buying process easy for me when I came into the dealership. He wasn't able to be there when I came in but made sure everyone knew how to help me when I arrived. The rest of the sales team was very professional and did a great job - not one fumble!

the purchased took longer than expected waiting for the financing department to put together all paperwork.

Phillip was very much special and very polite

Very good experience

Service rep got me in and out quickly for my oil change.

I went in for an inspection on Friday and sat in the waiting room for 4 hours!!!! I went out to find out after a couple of hours and said they I needed Wind shied wipers, but no one came in and ask me and the people working on my car were waiting also. Then they said it would be a half hour before it was done, after another hour, I went back to find what was going on and they said it would be ready in a sec, after another hour I went back out and my car was ready, but they never came in to tell me. I was very upset, I felt I didn't matter. Probably will go somewhere else next time. Very disappointed at the service there.

Great service friendly staff

Really good experience. Really helpful and likes using the text to help the service go a little faster

can in my headlights were not working. they dig. the problem correctly. But wanted to charge me almost $1200 to change heading lights. For 2019 GMC Terrain SLE around $130 before a discount went out and got them for 135.00 each. it took 10 seconds to remove maybe five mins to put in new ones.

Everyone was friendly and the service was good

Tanner made my purchasing experience relaxing

Amazing experience working with Brandon, Mr. Sizemore and the whole team!!

My service techs was very helpful and did their jobs well.

Went in for an inspection and tire stem problem. Took a long time 2 1/2 hrs

The folks at Vann York have been fantastic—truly top-notch service. Unfortunately, I can’t say the same for my GMC. Too many strange issues have left me far from confident in it.

Appointment at 7:45. I was on time. Just need oil and filter changed and tires rotated. Mechanics worked and had my car finished in record time. Thank you.

The service manager was OUTSTANDING and the service team did a great job on my vehicle including detailing it like brand new. The only issue I had was the service advisor that checked me out! Unfortunately I didn’t catch his name he was a younger guy, slender, with tattoos. He was using a hover board to get around some. When I brought the vehicle in I didn’t know I had to present all coupons at time of service ESPECIALLY YOUR coupons. I honestly figured since they were your coupons you would do the right thing and apply them to the ticket to take care of your customers to keep them coming back. I did ask the service manager who took my vehicle in to apply all the coupons he could. I’m guessing he thought that was a joke. So when I picked up my vehicle it was much more than expected. The young man that checked me out seemed very inconvenienced about me asking to apply the coupons. He told me that I should have done that when I brought the vehicle in. Unfortunately other places don’t operate the same way and I wasn’t trained on how to present coupons at your dealership that I drive 30 minutes to get to due to loyalty since I bought my truck from you. I believe the service advisor that checked me out could use some training on how to handle this in the future as well as how body language, facial expressions, and verbiage drastically impact a customer’s buying experience! The service manager did take care of all of the adjustments after I had to ask to speak to him and he gave me zero hassle about it and was very professional. I also recommend when customers bring their vehicles to you that you ask if they have any coupons they would like to use today since your expectations are to present at check in. This could save some headaches

Good friendly customer service

Great

Phil was excellent!!

Very good

The frustration with my 11/11/25 Vann York service visit was precipitated by the fact that service advisor did not create a service document detailing the work to be done including costs and present me with a copy that I could review before I left the vehicle. This caused confusion about the service I wanted done and the cost of the service. The service advisor called later, and while discussing the service being done, he mentioned an oil change. I told him that I didn’t want or need an oil change as I had just performed the oil change myself 5 days earlier. He immediately stopped the call to run back to the service area to stop the oil change. He called back later and said they had not started the oil change so he was able to stop it. He then quoted the cost for the transmission service, front differential oil change and tire rotation. The cost quoted for the transmission and differential oil change jobs was higher than what I was quoted on the phone when I called to set up the appointment on 11/10. We worked out the cost issue on the phone. I picked up the car at 5:45 pm on 11/11. I was presented a bill which included the oil change. When questioned about it, the service advisor said it was on the bill because he had initially entered it, but it was not charged and he assured me they didn’t change the oil. On the way home, I checked the oil status and noticed it was 100%. I know it was 98% when I brought the car in, so I knew they had changed the oil. When I got home I looked under the car and noticed a blue oil filter; I had installed a black Wix oil filter. This was very upsetting to me because I had just installed the kind of oil I wanted (Mobile1 extended performance with Wix extended performance filter) and Vann York just drained it out and replaced it with an oil and filter that I didn’t want. It was also upsetting that the service advisor assured me that they did not charge the oil. Also, while I was looking under the car, I noticed transmission fluid everywhere which was dripping on my driveway. So they didn’t even take the time to clean up after dumping the transmission fluid. That’s sloppy work and doesn’t give me a lot of confidence about the skill and conscientiousness of the person doing the service. Now, I have to take the car to a diy car wash and clean the underside of the car. I’m 73 years old and I’ve been to countless dealerships and service centers in my lifetime. My experience with Vann York ranks among the worst of the places I’ve visited. At this point, I don’t think I have enough confidence in your service center or your procedures to ever visit again.

Mr Richardson was very professional and kind(I am 90 years old)

Service person was great

All service was completed in a timely manner with professional standards.

The staff was very nice and

Everyone went out of their way to Address my recall issue but also the friendliness and staff going above and beyond at this dealership was unprecedented

I came in for a check engine light. They diagnosed and took care of the problem quickly

My service advisor Hollie was spot on the hole time as well as any van York personnel I had contact with

Always knowable, courteous. Always a ‘can do’ service commitment. Always!

Lynn was very gracious, helpful, polite & knowledgeable! She was great to work with! Dhruv, Dean & Larry were also great to work with!! We love our Buick Envision!!

Very happy with quick service

My vehicle was towed to the dealership on Friday and everything about the experience was so effortless. My Service Advisor was super helpful and attentive. Also, I love that I could follow the status online. Not to mention I was able to retrieve my car on Monday which to me is expedited service . Definitely will be back!

Holly was very professional and courteous. Great customer service!

Our PM service went well and appreciated the ride home too.

10:00 a.m. appointment, arrived and all went well

Poor customer service! In past things have been very good at the service department but has definately changed. First the female checking in could not even spell Huntington. I asked for inspection, oil change and check anything else. Got an email saying critical to have air filter and suggestions for other things. I checked air filter. Got phone call from this female and could only undertstand a few words. She kept asking about service and I kept saying I had already done on line. Got msg inspectiong finished and went to pick it up and it wasn't ready. Went back about 5:30, and found out they had done everything on the list that was recommended!!! $2,500. I explained that No that was not what I had told them to do. NO APOLOGY ! Acted as if I was lying. Finally said they would check the phone calls. Is it legal to record phone calls without letting someone know? The work was done so I paid the bill. Again, I was not believed and no apology. I am not asking for anything from Vann York but want people to be aware of what may be happening. BTW I am an old, fat white woman. Would they have believed a 30 year male? Also I am a CPA and my profession requires a code of conduct in my professional life and my personal life. I had no reason to lie.

Christian was very helpful and worked to make sure I was satisfied.

It was great

I'm back next day to check again the truck

Always great service !!!

Good experience

Polite willing to work with me to make a purchase

They fixed my transmission issues and got me back on the road again.

N/

Great Service Team

We had a couple of glitches but everything worked out to my satisfaction. Thanks to Andy Beaman the service manager. Will come back to this dealership in the future.

The tech advisory was very helpful with my questions.

Christian was great.

Great customer service.

Employees were very engaging and efficient

I specifically asked for the team to ensure they filled the washer fluid but when I was driving home the warning came on that I still needed washer fluid.

Friendly and helpful

Called the evening before and was able to get an early appointment for battery replacement the next morning. Very nice facility and very helpful associates. Service was quicker than expected.

Great experience as always keep up the great work.

Phillip Richard took really good care of me and my vehicle. Very kind and professional.

Service managers were kind and excellent communicators. Fixed my problem quickly and correctly. Thank you!

Always a pleasure working with this dealership. Thanks to Christian and the guys for working with me. Much appreciated

The whole process was simple and easy. Everyone was friendly and helpful.

Because they were messed up my truck

Great job!

Everything completed as expected all looks good as I put it on my lift to check it out!

Excellent service

I receive coupons in the mail from Vann York for discounts for service through-out the year. It would have been nice to have been offered a coupon to use on this significant repair.

Done very quick thank you

Good , they worked with me to get the truck and parts that I wanted

Great service!

got me in and out very happy with service

Very smooth and professional

Johnie made it a great experience.

They were able to find the vehicle that we wanted and David French was very helpful with the delivery process. He spent a lot of time helping us with the new electronics on the vehicle and setting up our account with OnStar.

Service was excellent. Thanks..

Excellent work

Friendly staff

From the moment I’ll walk on the showroom floor. It would be a great experience. Chudi was excellent to work with on my purchase. Any questions I had he was there to help me with showing me how to operate options on the vehicle. When I had an issue with an engine light appear before I got off the parking lot he was right there to make sure things got taken care of. I thank him for my experience and I thank him for him serving our country.